Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at northruneclo@gmail.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at northruneclo@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 10 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at northruneclo@gmail.com

Return & Exchange Policy

We offer exchanges only — no refunds or returns. You have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (Email).

To start an exchange, contact us at northruneclo@gmail.com Once your exchange is approved, we’ll provide you with a shipping label and instructions on how to send your item back. Items sent to us without first requesting an exchange will not be accepted.

Have a question? Reach out to us anytime at northruneclo@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll make it right with an exchange.

Exceptions / Non-Exchangeable Items

We do not offer exchanges on:

  • Custom or personalized products

  • Sale items

  • Gift cards

  • Items that have been worn, used, or washed

Please contact us if you're unsure whether your item qualifies for exchange.

European Union 10-Day Cooling-Off Period

If your order is shipped to the European Union, you’re entitled to cancel or exchange your order within 14 days of delivery, for any reason. To qualify, items must be unworn, unused, with tags, and in their original packaging, along with proof of purchase.